FAQ

This section addresses common questions that may arise while integrating Fitle into your website. Below are some frequently asked questions and their answers.

How does the widget affect my website’s performance?

The widget is designed to be lightweight and should not negatively impact your website’s performance. It loads asynchronously, meaning it will not block the loading of other elements on your site.

How can I check which products or returns have been imported?

You can view the imported products in our back-office. Navigate to Catalogue > Imported Products to access a table that lists the products. They are sorted by the date they were updated, with the most recent products appearing first.

Currently, we do not offer a similar table for returns. If you have questions about imported returns, please contact us.

How can I confirm that I have successfully integrated Fitle?

You should see the widget displayed on your site, and events should be tracked in the back-office. For more details, refer to the final step of the integration overview.

The widget is not visible, even though I followed all the steps. What should I do?

Products require an internal validation process before they are ready for recommendations. If you have already been notified that this process is complete, it might be that your domain may not be whitelisted. Please contact us and provide any additional domains you would like to have whitelisted.

Can I integrate Fitle into a mobile app?

Our technology is primarily designed for websites. If your application uses WebView instead of a native implementation, it should work correctly. However, we do not provide a mobile SDK.

Can I use Fitle on a website that is not live yet?

Yes, you can use Fitle on a non-live website, as long as you have shared the domain you are working on with us.

Can I use Fitle on a password-protected website?

Yes, our integration does not require the website to be publicly accessible.